Pick-up & Delivery
Save time. Let us come to you instead.
- Saves time in your day
- Friendly drivers
- Free of charge
Let us pick up and deliver your cleaning for free! Our vans are most likely already in your area, so why not have us do the work?
If you visit the cleaners around once a week, you are perfect for our weekly service. Less frequent customers are set up on a "call in" basis. Read more
How it works
- Sign up and we'll confirm your service, giving you an express bag to use.
- Put your express bag out on your designated days (twice a week, or on demand)
- We skillfully handle your garments and return them clean and crisp.
- Billing is automatic so there's nothing to worry about
How long before my items are returned?
We stop by to pick up your garments twice a week on a set schedule. For example, if your days are Tuesday and Friday, any items picked up Tuesday would be finished and returned to your door on Friday.
What if I don't have clothes for a particular week?
No problem, we’ll check again next time. If it goes a few weeks we may call to check in on you.
I'm going on vacation. How do I pause my service?
Placing a service hold is easy. Simply visit our website and click “Manage my New Albany Cleaners” at the top of the screen. Then enter your hold and resume dates, making sure these are both days of the week that are normal for your route. We only ask that you schedule your service hold one day in advance, and before 5pm. We're also happy to store orders for delivery until the resume date.
Is there a monthly minimum order?
No. There are no minimums and no fees.
What if I only have an occasional item to clean?
You can still benefit from the convenience of Free Pick-up & Delivery. Simply sign up for an “on-call” account and we'll only top by when you schedule a pick-up. Requesting a pick-up is as easy as visiting our website and clicking the “Schedule a pick-up” button.
Where do my clothes go after they're picked up?
Your garments are taken directly to our state of the art facility where they are checked in and tracked from start to finish.
Do your drivers accept gratuities for delivery?
Most of our clients don’t see our drivers because they are at work. It is common for our drivers to get a gratuity near the holidays in December. Keep in mind this is not required, but it is very appreciated for their hard work in all weather all year.
Are there any extra fees?
None at all. Our Pick-up & Delivery service has always been free and will always remain that way.
